Privacy Policy & Client Data Protection

At Water Damage Master, we are committed to upholding strict confidentiality standards regarding the personal, geographical, and property data entrusted to us. This Privacy Policy details the protocols we observe when you access https://waterdamagemaster.com, submit an emergency service form, or contact our response centers via (877) 410-2199.

1. Emergency Information We Collect

To coordinate immediate physical deployment of industrial drying vehicles and IICRC-certified crews, we collect necessary identifying information, including:

• Contact identity: Full name, primary telephone number, and email address.
• Incident location: Physical street address, municipal jurisdiction, and access instructions.
• Loss parameters: Source of water intrusion, estimated water depth, building structural type, and power/utility status.
• Insurance claim information: Policy carrier names and claim tracking numbers (provided voluntarily for direct billing).

2. Operational Use of Information

Your information is utilized solely to facilitate disaster mitigation operations:

• Routing the nearest available emergency response unit to your physical location.
• Transmitting vital pre-arrival safety advisories (such as electrical breaker isolation and main valve shutoff guidance).
• Compiling forensic moisture equilibrium charts, thermal heat maps, and Xactimate billing scopes.
• Transmitting verified restoration audits directly to your authorized property insurance adjuster.

3. Absolute Prohibition Against Data Brokerage

Water Damage Master does not sell, lease, monetize, or trade client personal information to third-party telemarketers, lead aggregators, or advertising networks under any circumstances. Data sharing is confined strictly to assigned field technicians and, upon your written consent, your designated property insurance company.

4. Digital & Physical Data Safeguards

We maintain TLS/SSL encrypted channels for all web interactions. Photographic records, thermal scan files, and moisture logs generated during remediation are archived on access-restricted cloud databases compliant with modern digital security standards.

5. Contacting Our Data Privacy Team

For questions, data modification requests, or record purges following project completion, please reach our administrative team via email at service@waterdamagemaster.com or by calling (877) 410-2199.